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Frequently Asked Questions

 Everything you need to know to enjoy a smooth and comfortable stay at Coco Palm.

FAQ´s

From dining options and airport transfers to amenities and local attractions, find quick answers to the most common guest question.

Which restaurants are on property? What hours are they open?
  • Ti Banane West Indian Bistro and Bar – Is our on property restaurant. New Restaurant coming soon
  • Times of operation
    • Breakfast: 7:00 am – 10:00 am
    • Lunch: 12:30 pm – 3:00 pm
    • Dinner: 6:30 pm – 9:00 pm
    • Bar Service: 10:30 am – 10:00 pm

Last seating for dinner is 8.30pm

  • Dial 0 or ext. 2016 for the Front Desk available 24 hours.

Dial 2 before the room number to reach another room in the main building.

  • Dial 2811 Guest services for assistance with transfers, restaurant reservation, car rental
  • Check-In: 2:00 pm
  • Check-Out: 12:00 noon
  • Late departure is based on availability at a fee of US$50.00 please confirm with Front Desk
  • Available at the Towel Hut, located poolside.
  • Depth: 4 ft
  • Open throughout the day; swim at your own risk.
  • Children must be supervised by an adult at all times.
  • No Lifeguard on duty.
  • Recommended: Belle Touche Spa, located at the hotel entrance.

  • Babysitting can be arranged at an additional cost. Kindly note that this service is outsourced and will require 72 hours’ notice prior to the service being rendered.

  • Exercise & weight room.
  • Hours: 24/7
  • Children must be supervised by an adult at all times.
  • Air conditioning
  • Ceiling fan
  • Iron & ironing board
  • Safe
  • Refrigerator
  • Electric Kettle
  • Cable television

• Carnival Sailing Soufriere Adventure
• Rainforest Sky Rides / Zipline
• Horseback Riding
• Additional tours available – please contact the Concierge/Tours Desk for details.

  • Hewanorra International Airport (UVF): ~90 minutes by car; ~20 minutes by helicopter to Castries, plus 15 minutes by car to hotel.

    (Hewanorra International Airport – US$ 105.00 for 1 – 3 persons and US$ 25.00 for each additional persons)

  • George F.L. Charles Airport (SLU): ~20 minutes by taxi. US$35.00 for 1 to 3 persons.

    (George FL Charles – US$ 35.00 for 1 – 3 persons and US$ 8.00 for each additional persons.)

  • Public bus not recommended due to distance from airport to bus stops. Taxi transfers can be pre-arranged with your host.
  • Taxi to Castries: ~USD $35.00
  • Public bus to Castries: ~USD $1.02 (from Rodney Bay Village)
  • Costs vary depending on destination and number of guests.
  • Complimentary full breakfast included in room rates.
  • Accepted at the desk: US Dollars, British Pounds, Euros, and Eastern Caribbean Dollars (EC).
  • Exchange rates vary per the bank.
  • Complimentary Wi-Fi available in all rooms and throughout the hotel.
  • Beach: ~5 minutes’ walk
  • Shopping (Rodney Bay): ~3 minutes’ walk
  • Rodney Bay is safe for walking; exercise caution during late hours.
  • Location: Gros Islet Community (~10 minutes away).
  • Transportation:
    • Taxi: ~USD $20.00 (arranged by hosts)
    • Public bus: ~EC $1.75 per person (bus stop ~3 minutes from hotel).
  • Return transport available via Concierge or Front Desk. 

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